Privacy Policy
This Privacy Policy describes how the developer (referred to as "we", "us", or "Company") collects, utilizes, and safeguards the personal information of our users. ("you").
This policy pertains exclusively to our suite of Fast VPN services and excludes our website and other products.
Noting that this policy is subject to change and that it is your responsibility to review it periodically is essential. If you have granted us permission to do so, we may send you updates via email, in-app messages, or push notifications.
At Fast VPN, we value transparency and want to make it clear what information we do not collect from our users.
We do not collect information about how you use your VPN connection, including the applications, services, and websites that you access while connected to our service. In addition, we do not store your original IP address or the IP address of the server to which you connect, nor do we log DNS queries.
We understand the importance of protecting our users' privacy and believe that trust is built on honesty and transparency.
Therefore, we have categorized the data we collect into the following categories to help you better understand why we need it and how we collect it.
Date of registration (e.g., 2018/09/01; this information is automatically recorded during the account registration process)
Subscription status (e.g., 2018/09/01 - 2018/10/01; this information is automatically recorded when users make a purchase)
We only collect this account information for the purpose of providing user support.
Operating system (e.g., iOS 11.3.1-10,000,000; this information is collected whenever a user opens Fast VPN app.)
App version (e.g., Version 6.1_132_432908b; this information is collected whenever a user open Fast VPN app.)
Daily active user (e.g., 2018/09/01-19,000,000; this information is collected whenever a user open Fast VPN app.)
User geodemographics (e.g., US-100,000,000; this information is provided by the App store & the Google Play store.)
With this knowledge, we can gain a deeper comprehension of our users' requirements, improve our product planning, and increase user satisfaction and experience.
Server location (e.g., US-California server 1) is automatically collected upon VPN connection.
Connection time stamp (e.g., Connected@15:30 2018/05/15) is automatically collected upon VPN connection.
Error report (e.g., Error_Userdoesnotallowconfiguration) is automatically collected when VPN connection failed due to error.
Network type (e.g., 4G) is collected by analytic service provider.
These data are collected exclusively for troubleshooting and VPN service optimization. However, it is essential to note that after 96 hours, this information is automatically and permanently deleted from our system.
Analytics data such as app crash reports and in-app page engagement when you use Fast VPN.
Advertising data such as your iOS ad identifier (IDFA) or Android ad master identifier.
These pieces of information help us track the performance of our app and certain features. We use these data to sustain our free VPN service, but we do not share this data with any third-party advertisers.
You may find more information about our analytic service providers in the linked documents.
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
We take the protection of your personal information seriously, and have implemented several practices to ensure the security of your data:
Our support and accounting teams have limited access to the data they need to perform their respective tasks.
VPN connection data is automatically and permanently erased from our system 96 hours after it is collected.
We have designated staff who regularly review changes to regulations, laws, and rules to ensure we continue to adhere to best practices for privacy protection.
If you have any questions or requests regarding your privacy, please contact us at support@fastvpn-private.com. Our designated staff will respond to your inquiry within 48 hours.
Cookies are used to enhance our website and services. Our website uses three kinds of cookies in particular:
Session cookies: These cookies store your preferences and login information on our site.
Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaigns. You can find more information about Google Analytics in their privacy policy: https://policies.google.com/ technologies/types
All individuals who fall under the jurisdiction of the General Data Protection Regulation (GDPR) have the following rights regarding their personal data:
You have the right to access the data collected by Fast VPN, as detailed in this Policy.
You may request a copy of the data we acquire from you, but please note that fulfilling this request could take up to 30 calendar days.
You have the right to request that we correct any inaccurate or incomplete information about you.
You have the right to request that we delete your information; however, certain payment information may be required to be kept for tax purposes.
You may request that we cease processing your personal information.
You have the right to request a copy of the personal information we collect from you in a commonly used format, which may take up to forty calendar days to fulfill.
You have the option to object to our use of your personal information. You have the right to be informed of any profiling or automated decision-making that may be performed using your personal information.
It is essential that you remain informed of any modifications to this Policy, as we may make updates from time to time. Please revisit this page periodically for updates. When we make modifications to this Policy, we will make it accessible via our Service and designate the revision date. By continuing to use our Service after the revised Policy has become effective, you signify that you have read, comprehended, and agreed to the current version of this Policy. If changes to the Policy have a significant impact on your rights or obligations, we will make reasonable efforts to notify you in advance. This may include, but is not limited to, prominently displaying the updated Policy on our Service, communicating with you through the contact information you have provided, or using other reasonable methods.
If you have any questions about this Privacy Policy, please contact us at support@fastvpn-private.com.